Mailchimp Premium Support

Mailchimp support, training + services: on demand

Mailchimp premium support plan

Fix problems for you, fast

Something not working? We can take a look and fix it for you. Grab a coffee, go relax.

Perform admin tasks

Need us to set up audience tags or a customer journey? No worries.

Provide some training

Our team of Mailchimp certified experts can hop on training calls with you.

Optimise stuff

Need an expert to check your latest campaign or look for areas of improvement?

Mailchimp service experts on hand

Mailchimp experts are on hand!

We can help you make more money from Mailchimp.

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How it works

Get started today. Submit your requests, and leave the rest to us.

Mailchimp experts managed services and training

1 credit = 15 mins

Your first 3 credits for $99/mo

Mailchimp experts are on hand and ready to help you

Already a subscriber? Buy additional credits

Mix and match 1:1 training sessions, support calls or creative services, on-demand, when you need it most.

Whatever your need, we can help:

Manage your audience

We can import contacts, setup tags and build signup forms.

Analyse performance

We can take a look at your reports and help you improve results.

Design graphics

Our creative team can create banners for your email campaigns and automations.

Write copy

Our expert copywriters can write copy for your next email campaign.

Monitor deliverability

We can check blacklists and help you reach the inbox.

Check your campaigns

We can review your latest email campaign and suggest improvements.

Setup automations

We can set up customer journeys and help you understand the logic.

Check your account setup

We can check your Mailchimp account to give you peace of mind.

What is Mailchimp Premium Support?

Our premium support service for Mailchimp gives you the world’s #1 Mailchimp partner (yes, we’re the top partner) on demand, when you need us most. You’re very welcome.

What are the benefits of Mailchimp Premium Support?

Peace of mind. Knowing that you have a Mailchimp expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention, it’ll save you a ton of time.

Which tasks can Mailchimp Premium Support help me with?

If it’s Mailchimp, we can help. We are the masters of email marketing, so that’s our main focus and strength, however we know Mailchimp inside out and can generally support you in all areas of the platform.

Which plan is best for me?

It depends on what you need. If you are looking for a simple task to be done, then just buy a few credits so we can get to work on them for you. If you are looking for ongoing support and training, then a monthly plan is best for you.

What is a credit?

A credit is 15 minutes of our time. Whether you need strategic help, training, design, copywriting or just about anything related to Mailchimp – we charge the same flat fee for all tasks.

How many credits should I buy?

If you aren’t sure, we can advise on this, but generally it’s a good idea to buy 4-5 credits, giving you just over an hour of our time. We can get a lot done in 1 hour, but if we need more time, we will let you know. You’re in complete control.

Do credits roll over?

Yes, credits never expire. So always buy more than you need, and bank them!

Are there any tasks or sites that fall outside the Mailchimp Premium Support scope?

Yes, we do not offer API integrations, or any off-Mailchimp development services.

Who is Mailchimp Premium Support designed for?

Our support plans are designed for anyone using Mailchimp. Whether you are a solopreneur looking to get your first campaign sent, or an established brand looking to outsource design and copywriting tasks, or need help with overflow projects. We’re here for you.

What if I have more questions?

Head over to the contact page and we’ll do our best to answer all your Mailchimp Premium Support questions.